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Cookies & Privacy

 

1. What information do we collect?

 

We may collect, store and use the following kinds of personal information:

 

a. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation);

 

b. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

 

c. information that you provide to us for the purpose of contacting us, such as your email address and telephone number; and

 

d. any other information that you choose to send to us.

 

2. Cookies

 

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

 

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

 

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies may, however, have a negative impact upon the usability of many websites, including this one.

 

3. Using your personal information

 

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

 

We may use your personal information to:

 

a. administer the website;

 

b. improve your browsing experience by personalising the website;

 

c. enable your use of the services available on the website;

 

d. send to you goods purchased via the website, and supply to you services purchased via the website;

 

e. send statements and invoices to you, and collect payments from you;

 

f. send you general (non-marketing) commercial communications;

 

g. send you email notifications which you have specifically requested;

 

h. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications); and

 

i. deal with enquiries and complaints made by or about you relating to the website.

 

4. Disclosures

 

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

 

In addition, we may disclose your personal information:

 

a. to the extent that we are required to do so by law;

 

b. in connection with any legal proceedings or prospective legal proceedings;

 

c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

 

d. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

 

e. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Except as provided in this privacy policy, we will not provide your information to third parties.

 

5. Security of your personal information

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

6. Policy amendments

 

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

 

7. Your rights

 

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

 

a. the payment of a fee (currently fixed at £10.00); and

 

b. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

 

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

 

8. Third party websites

 

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

9. Payment

 

Our online shop features a a check out process that is managed by PayPal. Your information is kept secure, with Paypal and is not disclosed to Grange Therapies.

 

10. Updating information

 

Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

11. Contact

 

If you have any questions about this privacy policy or our treatment of your personal information, send us a message from our 'contact us' page or by post to Grange Therapies, Gillrudding Grange, Naburn, York, YO19 6HJ.

 

Locations

Grange Therapies, Gillrudding Grange, Naburn, York,

North Yorkshire, YO19 6HJ

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